Pop-ups and Scams

Written by Chips Ahoy! on April 22 2016

A few people in teams last night complained about pop-ups and scams they were receiving when visiting the site on their mobiles devices. Hopefully we have a couple of options to fix it.

Firstly, any promotion or warning is a SCAM and fake. Your phone is fine, and the site is fine (now). You will not win an iPhone, or be arrested for failure to comply with warnings.

If you continue to have problems, please leave a Post and we will endeavour to help you out. Unfortunately it is difficult to recreate the problem from our end, so we rely on user feedback to solve these issues.


Option 1

You can clear your website data. Before proceeding with this option, be aware that:

  1. All the history of your past browsing sessions will be cleared off, if you remove History and Website Data.
  2. You would also be logged out off the sites you are currently logged in through Safari, so make sure you know any passwords, logins etc.

To proceed with this option, simply go to Settings, then Safari, then push the “Clear History and Website Data”.


Option 2

This fix was written by Marcel Brown. He has pictures that step you through the process.

  1. First, keep in mind that whatever the dire warning says, it is a scam. Ignore the message and move on to getting rid of it.NEVER call any phone numbers displayed when you see a scam like this, even if they say they are from Apple, Microsoft, or any other well-known company.
  2. Additionally, your iPhone, iPad, or iPod Touch is NOT infected with any sort of virus or malware. There are NO known viruses or malwares that can infect an iPhone, iPad or iPod Touch. So you DO NOT need to overreact and do things like wiping out your device or restoring from a backup.
  3. When you are confronted with a scam warning that you can’t seem to get rid of, push the home button on your iPhone to go back to the home screen.
  4. Open the Settings app and scroll down until you see Safari. Tap on Safari and then scroll down until you see Advanced.
  5. Tap on Advanced and you should see an option called JavaScript.
  6. Turn off JavaScript (make sure it is NOT green) and then double-click the home button to pull up your recently used apps.
  7. Safari should be the first app listed. If not, scroll over until you see it. Tap on Safari to open it. You will need to click OK on the fake warning message once or twice more. The warning should now go away and you should be left with the underlying scam page.
  8. Tap the “tabs” icon in the lower right corner of the Safari window (it looks like two squares, one on top of the other). If you don’t see the tabs icon, scroll up until you see it appear. Tapping the tabs icon will bring up a screen of all your open web pages and possibly a list of open web pages on your other devices.
  9. The scam page should be at the bottom of all your open web pages. Tap the small “x” icon on the left side of the scam page and that should close it out. Now double-click the home button again. Look for the Settings app and tap it. Turn JavaScript back on (make it green). Now you can return to browsing with Safari again.
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16 thoughts on “Pop-ups and Scams”

  1. Ah thanks for the update guys. Taking care of us as always 🙂

    Was having the issue a few weeks ago and thought the problem was on my end. Good to know I wasn’t alone though.

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  2. I’d like to report another scam which affects many of the users of this site. I keep getting Rockliff in my team and he keeps getting injured….

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    1. Thanks for this

      I’ve just received another pop-up right now so will send a screen shot through to your Twitter account.

      Also lads, I can’t even access your website via my browser at work now – the webpage is blocked due to “Malware”

      Not friken happy!!

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      1. Am in Dubbo ATM , used the councils free wifi which when using safari brought up a malware page for this site. Doesn’t happen on my Telstra wifi.

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    1. Did #1 for galaxy s5. Made no difference whatsoever. Like iPhone, Galaxy s5/s6/s7 are pretty well hackproof.

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  3. Ha ha had 2 pop ups just reading this article. I cpuld have an iphine shop soon! I didnt want to winge i live this website too much. Hey Mitts and Co thabks heaps and so grouse to see supercoach talk so big time. Keep up the big scores Motts.

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  4. I am having major issues accessing supercoach using mozilla firefox on my laptop. I am getting pop up blocked messages galore and this is affecting the page even loading.
    Any help here?

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  5. Not sure if this will help, but I haven’t had a single pop-up on my Android phone or my desktop. I’m using Chrome on the phone and Pale Moon on my desktop.

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  6. Spam redirects are still an issue on my Android phone (Chrome) to the point where I can’t read the site on my tram ride to work any more.

    If you haven’t already investigated this, it’s worth checking site files like .htaccess, index.php (also the same for the WP theme), functions.php, header.php and footer.php. Also making sure the permissions of the .htaccess file is set to 644 so no one other than the admin can edit. Should be like this anyway, but worth checking to prevent clever scripters from adding redirect scripts.

    WordPress is great but a go-to target for hackers. Redirect scripts are becoming an issue for WP sites, it’s not just SCT.

    http://codex.wordpress.org/FAQ_My_site_was_hacked

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    1. Thanks for that Fi! We actually have a site update scheduled for tomorrow, in our ongoing quest to remove this bugs. Very sorry this is happening to you (and others) – its incredibly frustrating for all concerned.

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  7. G’day All,

    I’m running a Samsung S6 – Android etc. I downloaded the free McAfee Mobile Security App via the play store and have been running this for a few weeks and so far so good, no pop-ups. Also the App seems to be pretty good battery wise.

    Cheers,

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